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BUG #4355

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BUG #4247: [SQA][MODULE] Agency Profile Setup

BUG #4249: [SQA]: Functional >> Agency Profile Setup

[SQA] Technical error message shown to user on network failure during signup

Added by Tasfia Zaima 13 days ago.

Status:
Pending
Priority:
High
Assignee:
Ayat Rahman
Target version:
sprint 05
Start date:
03/27/2026
Due date:
% Done:

0%

Estimated time:

Description

Issue Description
In the Signup as Agency flow, when a user fills in all required fields and clicks "Create account", if a network interruption occurs after submission, the system displays a technical error message: "NetworkError when trying to fetch resource". This message is not user-friendly and exposes internal details, which can confuse users and negatively impact the signup experience.

Module / Page
Signup as Agency

Module Section
Form Submission / Error Handling

Screen Size
Desktop

Sprint / Module
Sprint-5

Tested By
Aman Bhuiyan

Steps to Reproduce

  1. Navigate to Signup as Agency.
  2. Fill in all required fields.
  3. Click Create account.
  4. Introduce a network interruption immediately after submission[we used burp suite to simulate a network drop].
  5. Observe the error message displayed.

Expected Result
After submission, if a network issue occurs, the system should display a clear, user-friendly message (e.g., "Network issue detected. Please check your connection and try again.") without exposing technical details.

Actual Result
A technical error message is displayed: "NetworkError when trying to fetch resource".

Attachments
PoC

Types of Issue
Functional Issue

Root Cause:

Impacted Area:

No data to display

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