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BUG #4344

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BUG #4242: [SQA] : Agency Authentication

BUG #4244: [SQA] : Functional>> Agency Authentication

[SQA] Frequent automatic logout observed

Added by Tasfia Zaima 17 days ago.

Status:
Pending
Priority:
High
Assignee:
Target version:
Start date:
03/24/2026
Due date:
% Done:

0%

Estimated time:

Description

Issue Description
Users experience frequent automatic logouts while using the platform. In one observed case, the user was logged out three times within an hour, disrupting workflow.
The cause is unclear; it could be related to session handling, cookies, or other client-side behavior.

Module / Page
General / All logged-in pages

Module Section
Authentication / Session Management

Screen Size
Desktop

Sprint / Module
Sprint-5

Tested By
Md. Abdul Hamid


Steps to Reproduce

  1. Log in to the platform on a PC.
  2. Continue normal usage for an extended period.
  3. Observe whether the session logs out automatically without user action.

Expected Result
User should remain logged in until manual logout or session timeout as per system policy.

Actual Result
User is automatically logged out multiple times within a short period on some PCs.

Attachments
N/A

Types of Issue
Functional / Intermittent


Root Cause:

Impacted Area:

No data to display

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